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Booking Terms & Conditions

Booking Terms & Conditions

1. Definitions 

Accommodation: Accommodation described on the Booking Form. 

Accommodation Provider: The party who provides the booked accommodation and further arranges services locally and is the company mentioned in the Booking form that issues the Booking and acts as the representative of the owner. 

Local Representative: an in-resort management company which provides services such as keyholding, cleaning and maintenance, and receives payments payable locally by the Guest under the agreed Booking. 

Booking Agent: Any intermediary or other independent organisation that handles the administrative processing involved in the Booking for the Guest and takes payment. 

Guest: The person named on the Booking form who makes the Booking. 

Rent: The total rent as mentioned in the Booking form. 

Booking: The booking of a holiday accommodation, as described on the Booking form. 

Booking Form: The contract between Accommodation Provider and the Guest. 

Force Majeure: An event beyond the control of the parties in this agreement is considered "an event of force majeure" and will include events such as natural disasters, fires, floods, storms, wars, revolts, civil unrest, acts of terrorism, strikes, industrial conflicts, outbreaks, epidemics or disease pandemics, or failures of public services or transportation. 

2. Scope 

These Booking Terms & Conditions apply to all booking agreements between the Accommodation Provider and Guest. 

3. Establishment of booking agreement 

An agreement will be established subject to these Booking Terms & Conditions as soon as the Guest makes a booking online, in writing, by telephone, by e-mail or personally with the Accommodation Provider or with a Booking Agent. 

4. Changes 

Changes to the booking agreement and deviations from these general booking conditions will be valid only if agreed in writing between the Accommodation Provider or Booking Agent and the Guest. Should any changes result in higher or lower costs, the resulting change to the rent must be agreed by both parties in writing. 

5. Payment 

Bookings can be made online, in writing, by telephone, by e-mail or personally with the Accommodation Provider or with a Booking Agent. The payment as mentioned on the Booking Form must be made within 3 working days after the Reservation is made. Not paying on time may result in cancellation of the Booking. The remaining balance must be made not later than the date mentioned on the Booking Form. If these payment terms are not observed, the Accommodation Provider or Booking Agent is entitled to cancel the Booking without having to refund any payments already made. If bookings are made within 8 weeks before the rental period, the full amount and any refundable deposit due (if applicable), must be paid entirely at time of booking. These amounts will be refunded only if the Booking cannot be honoured due to force majeure or a cause attributable to the Accommodation Provider or Booking Agent. 

6. Prices 

Daily, weekly or monthly rates are stated in euros per accommodation. The Accommodation Provider reserves the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged to the Guest as a net amount without surcharges. The Accommodation Provider or Booking Agent does not accept responsibility for typographical errors in the price list or web publications. If the increase occurs within three months of receipt of the Booking Form, the Guest will have the right to cancel the Booking. Amounts already paid will be refunded to the Guest in such cases. 

7. Resolution 

The Booking will be resolved (cancelled) if the Guest fails to satisfy the provisions of Clause 5. Any amounts paid will be forfeited to defray incurred costs and damage, including but not confined to loss of profits. 

8. Cancellation 

The Guest may cancel the rental agreement in writing up to 60 days before the start of the rental. If the Guest cancels the Accommodation Provider will retain the sums already paid. The Guest will owe the full rental price to the Accommodation Provider if cancellation occurs within the 60 days preceding the agreed rental. 

Summary of cancellation conditions: 

- Up to 60 days before arrival – loss of the first payment, administration & booking fees. 

- After 60 days before arrival – loss of 100% of the payment, administration & booking fees. 

9. Insurance 

The rent excludes insurance unless it is explicitly stated that the rent includes insurance, and the type of insurance is named. 

10. Liability of Accommodation Provider 

Under no circumstances whatsoever will the Accommodation Provider or Booking Agent be responsible for any loss or loss of valuables and/or damage to property of the Guest and his co-occupants caused by incorrect use of the rented property. If the Guest incurs damage due to deficiencies in the rented property, any liability on the part of Accommodation Provider will be limited to the amount of the rent. Damage resulting from non-fulfilment by the Accommodation Provider will be subject to the compensation provided for by law. The Accommodation Provider will not be liable for any other damage. 

11. Age restriction

The Accommodation Provider cannot accept online bookings for parties of guests under 25 years of age. Any such groups are to contact the office to book directly should this be the case. Non-compliance with this rule may result in cancellation of the Booking. 

12. Liability of Guest 

A Guest who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and for damage caused by acts by him/her and all others present in the Accommodation. 

A Booking will be valid for the number of persons stated on the Booking Form. The Accommodation may not be occupied by more persons than stated on the Booking Form. Occupancy by a larger number may result in cancellation of the Booking Agreement and loss of the payments made. Payments already made will not be refunded in such circumstances and the Guest will be liable for the entire rent. If the Guest intends to allow more than the permitted number of persons to stay in the rented accommodation, the Guest must, prior to the rental period, submit a written request to this effect to the Accommodation Provider or Booking Agent. The Accommodation Provider has the right to refuse such a request or to require an additional surcharge. 

The Guest must treat the Accommodation according to generally accepted standards. 

13. Refundable security deposit 

Accommodation Providers may require a security deposit, depending on the accommodation and the destination. The deposit is payable at the time of booking or on the day of arrival to the Local Representative depending on the Accommodation Provider or the Booking Agent. To allow the Local Representative the opportunity to check the Accommodation properly, the security deposit will be returned not later than 10 days after the end of the rental. In the event of damage to or at the Accommodation, and/or circumstances for which the Guest is to blame, the total incurred damage will be deducted from the deposit. In all instances where the costs of damage and/or loss of the Accommodation or the damage suffered by the owner and/or Accommodation Provider exceed the paid deposit the Guest must immediately pay the excess to the Local Representative. 

All instances of breakage, loss and/or damages must be reported immediately to the Local Representative and paid for. 

14. Duration of stay, arrival and departure 

Duration of stay: The customary arrival and departure days may vary according to location and season. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of less than a week. Contact the Accommodation Provider or Booking Agent for more information. 

Arrival: The Accommodation will generally be available for occupancy at 17:00 hrs. The Guest must inform the Accommodation Provider or Local Representative of his/her estimated time of arrival or if he/she expects to arrive after 18:00 hrs. If the Guest arrives later than the time reported in advance, the Local Representative may charge for any extra costs incurred for meeting and greeting outside normal working hours. 

If a Guest is arriving earlier than 17.00 hrs, the Local Representative will to their best to prepare the Accommodation for an earlier arrival if it is possible as a gesture of goodwill to the Guest. 

Departure: On the day of departure the Guest must vacate the accommodation before 10:00 hrs unless previously agreed with the Local Representative. Failure to do so gives the Local Representative the right to charge the Guest for damages and part or all of the security deposit may be lost as a result. 

Upon departure the Guest is expected to leave the Accommodation in respectable and tidy condition. Items in and around the Accommodation to be put back to their original location (as upon arrival), crockery, cutlery and cooking utensils to be washed and stored in the appropriate place, the barbecue to be left clean for the next Guest and rubbish and recycling to be removed from the property and disposed of in the correct recycling bins. 

The Local Representative is authorised to conduct a final check. Should it find a number of items have not been returned to their location or if the Accommodation has been left in a particularly dirty or untidy condition it is authorised to charge the Guest 22€ (+ IVA) per hour of the cost of extra cleaning, restoring items to their original position, cleaning of the barbecue and the removal of any rubbish or recycling left at the Accommodation. 

15. Changes and cancellations 

The Accommodation Provider has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances means circumstances of such a nature that the Accommodation Provider cannot reasonably be held to further fulfilment of the agreement. The Accommodation Provider may cancel the Booking in the event of Force Majeure. In such circumstances the Accommodation Provider or Booking Agent will refund any amounts already paid less the administration and booking fee. 

The Accommodation Provider reserves the right to replace the Accommodation by an equivalent property for reasons of quality assurance. 

16. Complaints 

Should a Guest have an issue at the Accommodation, it must be reported it immediately to the Local Representative. If the Guest´s complaint is not satisfactorily resolved at the holiday destination, the Guest must inform the Accommodation Provider or the Booking Agent in writing of the complaint, within 2 weeks of leaving the Accommodation, or the complaint will no longer be admissible. The Guest will forfeit all rights to a refund if another accommodation is obtained or if the Guests leave the booked Accommodation prematurely without first consulting the Local Representative, the Accommodation Provider or the Booking Agent. 

17. Cleaning costs 

Guests will be able to see on the website and on the rates whether the cost cleaning of the property is included. If cleaning is not included, the costs will be clearly stated. The cleaning costs will be specified together with the Price on the Booking Form and are payable to the Local Representative before or on the day of arrival. 

Bed linen and towels Guests are free to take their own bed linen and towels if they prefer. If not, the Local Representative can provide them at an extra cost. In some cases, Guests are required to exchange the bed linen and towels after each week at the Local Representative’s office. 

Extra facilities In many cases Guests can request an extra bed, a cot, a highchair etc, for which there may be an extra cost. Guests should make the request at the time of booking to avoid disappointment later. 

18. Pets 

Most property owners do not allow pets. Guests may request to take a pet and need in the explicit permission of the Accommodation Provider stated on the booking confirmation. The Local Representative will require an extra payment for an end of pet stay clean. Parties or events It is forbidden to hold parties or events in the Accommodation without the express written permission of the Accommodation Provider. 

Parties and events are understood to mean any type of meeting where the number of persons present exceeds twice the maximum number of persons permitted to stay in the Accommodation according to the Booking Form. 

19. Music and sound 

It is forbidden to play music or make noise which can be heard outside the boundaries of the Accommodation. In the event of permission for a party or event, music may be played or played within the framework of the applicable legal regulations. The Guest is obliged to inform the neighbours, who may be affected by noise, before the upcoming event or party. 

20. Construction work 

Accommodations are usually private properties that belong to individual owners and are typically located in residential areas so unexpected construction work may occasionally occur nearby. This work may be conducted by homeowners or contractors and/or public institutions, with whom the Accommodation Provider, Booking Agent or Local Representative have no relationship whatsoever and over whom they cannot exert any control. Neither the Accommodation Provider, the Booking Agent nor the Local Representative will be held liable for inconvenience caused by any construction work not commissioned by the Accommodation Provider. 

21. Satellite TV and Cable TV 

Where descriptions refer to satellite TV or cable TV, it does not automatically mean that reception includes all stations in all languages. Many properties have decoders that are not always suitable for receiving all international programs. 

22. Water, electricity and internet 

Interruptions to water, electricity supplies and internet connection are not uncommon in some countries. For various reasons local and/or regional authorities, or private companies providing these services may temporarily stop or limit the supply. Neither the Accommodation Provider, Booking Agent or Local Representative can be held liable for any inconvenience or damage incurred through such circumstances. 

23. Use of water, electricity and gas 

The normal consumption of water, electricity and gas, depending on the Accommodation, is usually included in the rent. In some cases, the consumption of heating and air conditioning may be an additional cost. Any extra costs for water, electricity and gas are mentioned on the Booking Form. If during the stay there is a disproportionate consumption, the Client may be charged separately upon departure. 

For winter bookings and/or bookings of more than 28 days, the costs for water, electricity and gas are generally not included in the rental price and will be charged separately. 

Garden and pool In holiday homes with a garden and or private pool, regular maintenance is required. As a rule, this is once or twice per week for swimming pools and once a week for the garden. Guests are required to give the maintenance people full access when necessary. 

24. Garden and pool installations 

It is strictly forbidden for guests to operate or change the settings of the pump and filter system of the swimming pool and, if present, the automatic irrigation system of the garden. 

25. Jurisdiction and law 

Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between the Accommodation Provider and Client will be resolved by a court of law with jurisdiction in the country and region where the Accommodation Provider is established. For one month after the Accommodation Provider has invoked this provision in writing, the Guest will have the right to opt for resolution of the dispute by a civil court with jurisdiction at law or under international treaty. The Accommodation Provider will consider the address stated by the Guest to be correct until further notice. Every agreement between Accommodation Provider and Guest will be subject to UK law.

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